Refund and Returns Policy

Effective Date: March 1, 2026
Website: https://boutiqretail.com/
Business Name: Nimbus TD
Contact Email: sale@boutiqretail.com

This Refund and Returns Policy outlines the terms under which Nimbus TD handles product returns, exchanges, and refunds.

By placing an order on our website, you agree to this policy.

1. All Sales Policy

Due to the nature of cannabis and related products:

  • All sales are final.

  • We do not accept returns of opened or used products.

  • We do not resell returned cannabis products under any circumstances.

Exceptions apply only in cases of damaged, defective, or incorrect items.

2. Damaged or Defective Products

If you receive a damaged or defective item:

  • Notify us within 48 hours of delivery.

  • Email sale@boutiqretail.com with:

    • Your order number

    • Clear photos of the product

    • Photos of packaging and shipping label

Failure to report within 48 hours may result in denial of the claim.

Nimbus TD reserves the right to determine whether a product qualifies as defective.

3. Incorrect Orders

If you receive the wrong item:

  • Contact us within 48 hours of delivery.

  • Do not open or use the product.

  • Provide photo evidence.

If verified, we will arrange a replacement or issue store credit.

4. Non-Returnable Items

We do not accept returns for:

  • Opened cannabis products

  • Edibles

  • Vape cartridges once opened

  • Clearance or promotional items

  • Products purchased in violation of local laws

5. Refund Method

If a refund is approved:

  • Refunds will be issued to the original payment method.

  • Processing time depends on your payment provider.

  • Shipping fees are non-refundable unless the error was ours.

Nimbus TD reserves the right to issue store credit instead of a monetary refund when permitted by law.

6. Order Cancellations

Orders may be canceled only if:

  • They have not yet been processed or shipped.

Once an order has been shipped or prepared for delivery, it cannot be canceled.

7. Refused Deliveries

If a package is refused or returned due to:

  • Incorrect address provided by the customer

  • Failure to provide required identification

  • Customer unavailability

You may be charged additional shipping fees before reshipment.

8. Legal Compliance

Refunds and returns are subject to local cannabis regulations. Nimbus TD complies with all applicable laws governing cannabis sales.

9. Contact Information

Nimbus TD
Website: https://boutiqretail.com/
Email: sale@boutiqretail.com